FAQs for Having an Avalon Estate Sale
Where do I start?
It all begins with a phone call. During your initial call we will ask you a few simple questions about your unique situation and how we can help. The next step is to schedule a free in-home consultation where we meet with you in the home, assess the contents of the estate, and determine if an estate sale is a feasible solution.
When should I call?
We encourage you to call as soon as you believe our services may be necessary. Sales sometimes book weeks in advance and our availability may be limited. To ensure that we can accommodate your desired timeframe, please contact us as soon as possible.
What kinds of items do you sell?
Everything but the kitchen sink! Items can include but are not limited to the following:
- Household decor
- Sporting Goods
- and More!
Should I throw away or donate items ahead of time?
No! This is the first thing an estate sale company will say to a prospective client. When in doubt, don’t throw it out, put it in the estate sale! Even the most inconspicuous items can hold value. Things like paper supplies, old hand tools, and linens are all highly sellable. We are happy to assist you by donating any remaining items at the completion of the sale.
How much do you charge for a sale?
There are no up-front costs to you. We work on commission! There are a few deciding factors that determine our percentage. We are happy to discuss these with you and answer any related questions you may have during your free in-home consultation.
Are you Bonded and Insured?
Yes we are! Protecting and ensuring the best interests of our clients is always our first priority.
What security measures do you take to deter theft?
Just as with any retail environment, theft is often an area of concern. At Avalon Estate Sales we take the following precautions to minimize its occurrence:
- Limiting the number of customers allowed inside the home
- Closed display cases for small, expensive items
- Displaying items of higher value near checkout
- Adequate and proper staffing
- Security camera system
Do I need to be moved out of the home for the set-up and sale?
Ideally, yes. Our experience has shown that the entire process is more efficiently executed when the home and property are unoccupied.
FAQs for Shopping an Avalon Estate Sale
What are street numbers?
Street numbers are the number system used to ensure the fair and orderly admittance of customers at the beginning of a sale. The first customer to arrive at the location of a sale is number one. That person will then distribute numbers to other customers in the order that they arrive. Customers will line up according to their designated street number just before the sale opens.
What is your refund policy?
We do not offer refunds on purchased items. While we do our best to ensure every item is in good working condition, we strongly encourage interested buyers to test an item before deciding to purchase it.
Do you pre-sell items?
No, we do not. To ensure fair and equal opportunity to all our loyal customers, items are sold on a first come, first served basis.
What forms of payment do you accept?
We accept cash and credit/debit cards.
Do you deliver or help load large items?
We do not offer delivery of any items. Customers are expected to bring their own help to pick-up/load large or heavy items.
Do you offer discounts?
We do. All items are priced as marked the first day of a sale. We always do our best to price items at fair market value. Items will be offered at a discount after the first day. Some items may be excluded from discounting at the client’s request.
How do I inquire about a specific item?
Please email us at firstname.lastname@example.org with any questions regarding a specific item. We will do our best to respond in a timely manner. Due to the high volume of inquiries, we cannot always guarantee a reply before the opening of a sale.